Cambridge water billing issue, not one of them did a dam thing for you!!

By  | October 27, 2014 | 3 Comments | Filed under: Announcements







I did a google search to add under one heading the different news stories pertaining to the nightmare water stories..

what did any of these councillors or Mayor do for you?


My findings, are all over the map I agree…., but follow each link and check out the dates and your Mayor’s comments..



Feb 21, 2013 | Vote 0 0
It’s time for an outside review of water billing
Cambridge Times

You can’t fight city hall over high water bills – The Record…/2623183-you-can-t-fight-city-hall-over-high-wat…
Feb 21, 2013 – Paula Junkin of Cambridge now checks her water meter regularly after she got a $2,500 water bill in October 2011 for two months’ usage.
Landlords and Water Billing | The Cambridge Citizen
Feb 9, 2012 – This service is being graciously rewarded by certain city council members …. This topic hit the Ctv news , Cambridge times ,Kw Record ,CAMBRIDGE ADVOCATE, ….. Invoices of 500 to over 1000 dollar delinquent water bills are being … tenant has long moved out, or it is obvious they can’t and won’t pay.

Feb 21, 2013 | Vote 0 0
It’s time for an outside review of water billing
Cambridge Times
Struggling families face rising taxes, water bills
By Sue Taylor | September 14, 2014 | 1 Comment | Filed under: 2014 Municipal Election

Since local councils were last elected in 2010, your annual water costs have soared almost three times faster than inflation, pushing the average cost to almost $1,000.
Municipal taxes have increased almost one-third above the cost of living, edging the average tax bill past $3,000. But your income is likely not keeping pace.

Water overbilling continues in Cambridge, councillor says
By Staff | September 9, 2014 | 8 Comments | Filed under: 2014 Municipal Election
Waterloo Region Record
ByChris Herhalt
CAMBRIDGE — Some Cambridge residents are still facing sky-high water bills that bear little resemblance to how much water their homes typically use, Ward 7 city councillor Frank Monteiro told his colleagues at a meeting Monday night.
“I see quotes in the paper and in social media of people receiving water bills of up to $4,000,” Monteiro said. “I had one come to my desk about a week ago for $1,700.”

Read more:
Sep 9, 2014 – Fed up with water billing issues, some Cambridge residents are … group called Cambridge Water Billing Issues where they’re discussing it all.

City hall staff swamped with water billing complaints
Cambridge Times May 31, 2012
It was more than a year ago that City of Cambridge took over municipal water billing from Cambridge & North Dumfries Hydro. Since then, city staff have been swamped in a sea of complaints as they tread through a new billing system.
Monday night, council threw staff a lifesaver to help provide customers with better service.
In a 6-3 vote, council doubled the size of the caller-swamped customer service department within the city tax and water division.
In a report from Jonathon Lautenbach, city director of financial services, customer service lines are receiving three times as many calls as any other city department.

In the four-month period between January and April, customer service received 13,050 calls, which translates to 160 calls a day.

That resulted in wait times of about three minutes. Staff currently can only handle 85 per cent of the calls received.

Fifteen per cent of calls are dropped.




3 Responses to Cambridge water billing issue, not one of them did a dam thing for you!!

    Mensaman October 28, 2014 at 10:28 am

    I agree with a comment made months ago, There needs to be some people fired in the billing dept. This is why Sandra Hill would have been a good tough mayor

    Krystie October 29, 2014 at 3:31 pm

    I would think that the Unions would have something to say about a good tough mayor getting rid of anyone, the Mayor has nothing to do with getting rid of people, that is up to H.R. Department, that kind of Mayor would have the City being in Court a lot of the time being sued.

    Tom Vann October 29, 2014 at 5:14 pm

    How many candidates took this golden opportunity to task? The door was wide open but getting out to deliver the message to the voters was needed. Along with numerous other issues.

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